FAQ

Are your products cruelty-free and vegan?

Besides our Lip Repair, which contains natural bee wax, all our products are vegan. This means that they are free from genetically modified organisms, animal ingredients, and animal byproducts. Our products are also cruelty-free, as we do not test on animals. The ingredients used in woods_ copenhagen are derived from natural plants, herbs, and berries full of vitamins, anti-aging actives, and essential omegas.

Are your products safe to use during pregnancy and nursing?

Yes, our products are safe to use during pregnancy and nursing. However, it is not recommended to use products containing perfumes, AHA/BHA, and retinol during pregnancy and nursing.

How do I determine my skin type?

If you are unsure about what
your skin type is and what products to purchase, you can try our skincare quiz by taking our Skincare Quiz.

Based on your results, we will recommend a personalized routine that matches your skin type and concerns.

I have a gift card or a discount code – how can I use it?

If you have a gift card or discount code you want to use on your order, you can do so when you go to “checkout”. Here, you can fill out your information and at the right, you will see a “Gift card or discount code” column – simply type the code in here and press “apply”.

How do I know that my order is placed and is being processed?

You will receive a confirmation mail after you place your order. That way, you will know that we have received your order and are processing it.

How can I track my order?

You will receive a Track and Trace number upon shipment. The shipment is delivered by GLS, UPS, DHL, or PostNord.

I placed the wrong order – what do I do?

If you have placed the wrong order, you can always try to send us an e-mail, and we can cancel your order. However, we pack until 3 pm CET on weekdays, so if you place a wrong order after 3 pm, your order has already been shipped, meaning you, unfortunately, must wait until you receive the order and then return it to us.

I have received the wrong order - what do I do?

If you have received the wrong order, please contact us, and inform us about it. You must then return the order and place a new
order.

I am experiencing a technical problem, who should I contact?

If you are experiencing technical problems on our website, please send an e-mail to support@woodscopenhagen.com and we will assist you.

My order has not arrived yet – can you tell me where is it?

You will receive a tracking number upon shipment so you can follow and locate your package. You are also welcome to contact us, and we can track your order for you.

My order was not at the parcel shop I was supposed to pick it up from – what should I do?

If your order is not at the parcel shop, it is because the maximum days allowed to keep your package have expired, and your package is
on its way back to us. You can place a new order, and you will receive your refund upon the return of the package.

 How do I return my order?

If you want to return an order, please send us a request at info@woodscopenhagen.com with your order number, and we will send you a return label.
You must ensure that the products are properly packed and that they are in the same condition as they were received when returning them.

The product(s) I received are broken/defect - what do I do?

If the products you have received suffer from a defect or are broken, please contact our customer service at info@woodscopenhagen.com to address the issue and send a picture of the products that are defect. If you can already ascertain the defect at the time the carrier delivers the order, you should refuse to receive the product.

What is your return policy?

You have the right to cancel the agreement of a purchase without justification within 30 days of the date on which you have come in physical possession of the products. Furthermore, the products must be in the same condition as when you received it. We offer free returns on the product(s) within 30 days.