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Welcome to woods Copenhagen
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1. GENERAL REMARKS
1.1. This website (“Website”) is owned and managed by Wcph ApS, Christian IX’s Gade 1, 3. Tv, 1111 Copenhagen, CVR: 38692763, a danish company trading under the registered trademark “Woods Copenhagen”. Hereinafter Wcphs ApS will simply be referred to as Woods Copenhagen. Any reference to “you” or “yours” is a reference to any user of this Website. Any reference to “we”, “us” or “ours” is a reference to Woods Copenhagen.
Should you experience any issues related to your order or to this Website, please contact our customer service:
If there are parts of these terms and condtions (“Terms”), that you do not understand, we strongly recommend to contact customer service before placing an order.
1.2. Any purchase made on this Website, are subject to the provisions of our Terms. Since our Terms are update from time to time (for example to reflect changes in technology, our business model or relevant legislation) we kindly ask you to accept our Terms every time time you shop with us. If you cannot accept our Terms you will not be able to place an order on the Website.
1.3. Woods Copenhagen is part of the Lyne & Lindberg Group (“LL Group”). For more information on LL Group please visit www.lynelindberg.com
1.4. Amendments and additions to these Terms will only apply if the parties have agreed to them in writing.
1.5. In case of discrepancy, these Terms take precedence over any other agreement that has been entered into for specific cases.
2. PRICES AND DELIVERY
2.1. All specified prices, delivery costs or other costs are including taxes, VAT & other fees within the EU. For delivery outside the European Union, additional taxes & VAT may be added.
2.2. Costs for delivery, shipping or postage may vary and will be added with every order.
2.3. The prices on the Website can be displayed in different currencies, depending on the country you chose. Please chose your country from the drop down menu in the top right corner of the Website if you chose to change the country. Your delivery address determines what currency you will be charged in.
2.4. We deliver to the following countries;
2.5. Products will be delivered to the agreed destination provided by you at the check-out on the Website. We only make delivery to privat- and company addresses. Expected time for delivery depends on the country of delivery. In certain cases, delivery can take up to 18 days. Your products will be delivered weekdays Monday to Friday.
The shipment is delivered by GLS, UPS, DAO365 or PostNord.
You will receive a Track and Trace number upon shipment.
2.6. You must sign for the products at delivery. By accepting these terms, you accept that any person present, at the provided delivery address can sign for delivery (e.g. a family member, friend or receptionist).
2.7. Please note, that you are responsible for the products after delivery. Should the packaging be damaged at the time of delivery, you should refuse delivery. If you wish to file a complaint for defects with the products, please see point 5
2.8. If your order consists of several products, we retain the right to make separate deliveries. Separate deliveries kan be necessary, if certain products are delayed or not on stock at the time of your order. You will be informed if it is necessary to make separate deliveries. You will not be charged additional delivery costs in this case.
2.9. You can follow your order on the Website by logging into your account. Here you will also be able to view previous orders and the status of any current orders.
3. ORDERS AND ORDER CONFIRMATIONS
3.1. The Website is open 24 hours a day, but can be closed due to maintenance. We try to keep such maintenance during night time. Orders placed during public holidays will be processed the following working day.
3.2. You must be atleast 18 years old to place orders on the Website and posses a valid credit card accepted by us. If you are under 18 years old, you need a legal basis enter into an agreement of purchase with us.
3.3. We can only process your order if the delivery address is a private or business address in one of the countries we ship to. To see what countries we ship to, please see point 2.4
3.4. We retain the right to cancel your order of purchase, without being liable to damages in any of the following cases;
3.5. An agreement for the purchase of our products can only entered into via the Website or by calling our customer service on telephone. We cannot process orders placed in emails, letters or fax.
3.6. When you order products on the Website, you will be able to correct or delete products as well as your own information until you complete the order. Your order will not be completed until payment has been successfully processed – from that moment you are bound by the order and the agreement it constitutes along with these Terms. We will not deducted the agreed amount for payment until your order has been shipped.
3.7. As soon as the order is received, you will receive an order confirmation as well as a copy of these Terms. We store your order and the agreement that your processed order constitutes and we recommend you do the same. These Terms may not be available on the Website at a later point.
3.8. If you do not agree with the order confirmation, you must notify customer service immediately. What’s listed in the order confirmation is valid unless you object immediately upon receipt of the order confirmation, as Woods Copenhagen will ship the products immediately after the order is received.
4.1. You have the right to cancel the agreement of purchase without justification within 14 days of the date on which you or any of your designated third parties comes in physical possession of the products.
4.2. In case of several different products has been ordered in a single order but deliviered individually (ie separate deliverires), the right to cancellation expires 14 days after the day you receive the last products.
4.3. In order to exercise the right of cancellation, you must notify us of your decision to cancel the agreement in an unambiguous statement. You can use the standard cancellation form below, but it is not mandatory.
4.4. You must ensure, that the products are properly packed. You are responsible for the package(s) until Woods Copenhagen receive it. Please return the products to: Wcph ApS, Aaboulevarden 52, 2.4., 8000 Aarhus C. We recommend that you save the postal receipt as proof that you have delivered the package to the carrier.
4.5. The product(s) you return must be in the same condition as it was received. If you break the packaging or use the product(s), you will lose your right to cancellation after point 4.1.
4.6. You have to pay the cost of returning the product(s) yourself when you return a purchase.
4.7. Upon return of the product, we will refund all payments received from you related to the specific order. This includes delivery costs, but is limited to the most inexpensive standard delivery we support. The refund will happen without unnecessary delay and under all circumstances no later than 14 days after the day we have received your notice to cancel the agreement of purchase. We will make the refund back to the same means of payment as you used when completing the original transaction – unless you have specifically agreed to something else.
We can retain the refund until we have received the products or you have provided us with sufficient proof of the return.
5. FAULTY AND/OR INCORRECT PRODUCTS
5.1. If your producut suffers from a defect or the wrong products has been delivered, please contact our customer service. Can you already ascertain the defect at the time the carrier wants to make delivery, you should fuse to receive the product.
In case of defect or incorrect products, you can choose between one the following options:
When contacting customer service please inform us of your order number and desricbe what the issue is.
We will cover the costs incurred with returning the products of a faulty or incorrect product.
5.2. You are obligated to file a complaint within reasonable time for any faulty products. If a defect that you discover or should have discovered is not immediately notified in writing to us, it cannot be claimed later. The warranty does not cover in cases where:
5.3. When we receive a complaint from you, we will investitage the matter as soon as possible. You are required to return the product to us. If the product is not covered by the warranty, you are responsible fro the costs associated with returning the faulty product.
6.1. If you want to make a complaint about your purchase or woods copenhagen’s procedures, you are welcome to contact us at [email protected]. Please give full details including date of purchase and order reference number as well as your full name, address and contact details.
6.2. You can also use the European Commission’s online complaint portal when filing a complaint. This is especially relevant if you are a consumer domiciled in another EU country. You can file the complaint at the following link: http://ec.europa.eu/odr When filing a complaint, please provide our email address: [email protected]
6.3. If you are a resident in EU and we have a dispute that we haven’t succeded in resolving with you directly, you can find more information about alternative dispute resulotions via the European Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
6.4. For more information, please contact our Customer Service team at: [email protected]
8.1. Notwithstanding any conflicting terms in the basis of the agreement, woods copenhagen is not liable to the customer for non-fulfillment of obligations which can be attributed to force majeure. The freedom of responsibility exists as long as force majeure exists. Force majeure is considered to be circumstances which are beyond the control of woods copenhagen and which woods copenhagen should not have foreseen when entering into the agreement. Examples of force majeure are unusual natural conditions, war, terror, fire, flood, vandalism and labor disputes.
8.2. We do our best to keep the Website updated and to ensure that prices, offers, instructions and descriptions are correct but misspellings, errors in prices, offers, descriptions and other information can happen.
8.3. We are entitled to transfer any claim, rights and obligations under the agreement of purchase to thirdparty. The transfer is of course conditional on the basis that the level of service you receive isn’t in any way deteriorated. In case of such transfer we will notify you directly. By accepting these Terms you consent to such possible future transfer. At the same time, you accept, that from the time we have given you such notice of transfer, your rights can only be asserted towards the incoming third party.
9. APPLICABLE LAW AND JURISDICTION
9.1. The laws of the Kingdom of Denmark shall apply to all parties of these delivery and payment terms.
9.2. For clients in EU the exclusive venue for jurisdiction for all disputes arising from these general terms and conditions shall be Aarhus, Denmark.
Standard cancellation form
(This form should only be completed and returned to Woods Copenhagen if the right of cancellation is invoked)
– To: Wcph ApS, Aaboulevarden 52, 2.4., 8000 Aarhus C
– I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreemeno on
the following products: ______________________________
– Order on the ___________ (date) Recevied on ___________ (date)
– Full name: _______________
– Address: _______________
– Signature: _______________ (only if this form is sent to Wcph on paper)
– Date: _______________
What are cookies?
There are basically four types of cookies, “technical cookies”, “statistic cookies”, “personalized cookies” and “marketing cookies”. Technical cookies secure the functionality of the website and does not collect information about your digital foodprints, which is why we do not need your consent. Statistic, personalized and marketing cookies, on the other hand, does collect information about your digital foodprints, which is why we need your consent before setting them on your device.
Cookies can be used by woods_copenhagen and third parties.
You can find more information on: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.
A detailed description is to be found in the cookie overview.
How to avoid and delete cookies?
If you do not want woods_copenhagen to place or read cookies on your device, you have the possibility of withdrawing or changing your consent by rejecting cookies in the “cookie overview” below. You may also block cookies in your web browser. How to block cookies depends on what kind of browser you are using. Please remember, that you will have to withdraw, change or block cookies in all of the browsers you have used.
What cookies does Woods Copenhagen use and for what purpose?
Processing of personal information
Below you can see what cookies our Website uses and for what purpose
If you have been redirected to this privacy notice from one of our brand-specific websites, please be aware that this is due to the fact, that the brand is owned by Lyne & Lindberg Group (“LL Group”), which is why this privacy notice is applicable
1. DATA CONTROLLER
1.1. Lyne & Lindberg ApS is responsible for the processing of your personal data:
Lyne & Lindberg ApS
Aaboulevarden 52, 3.
8000 Aarhus C
1.3. If you have any questions regarding the processing of your personal data, please contact us at [email protected]
1.4. All such communications are examined. Please allow us a maximum of 14 days to process your request.
2. COLLECTION AND USE OF YOUR PERSONAL DATA
2.1. Completion of your order
For us to examine and complete your order, we will need some information from you. Therefore, when you make a purchase, you will have to inform your name, your address, your e-mail, your phone number and your chosen method of payment. Furthermore, you will naturally have to inform what products you wish to purchase. We use this information to proceed your order, hereinunder to send it to you.
2.2. Customer service
When you contact our customer service via e-mail, chat or phone etc. we register the personal information you give us. Our customer service has access to all information regarding your order, so we can help you in the best possible way if you have questions regarding your order, or if you want to return a product. Our customer service will also have access to former correspondence with you, as this can help them towards giving you a better service.
2.3. Improvement of your user experience
2.4. Marketing & improvement of the website
To be able to present to you the very best tips, relevant news and marketing based on your interests, we and our partners use personal data to personalize recommendations and promotions at our websites. We do this to present relevant marketing to you on other websites and social medias; hereinunder but not limited to Facebook and Instagram. For this purpose, we use information of your use of our websites and services; hereinunder your order history, former correspondence and profile information.
We use “Google Analytics” to improve the experience of the website.
2.5. Regulatory requirements
We keep your personal data to comply with different regulatory requirements, e.g. legislation regarding accounting.
3. LEGAL GROUNDS FOR THE COLLECTION AND PROCESSING OF YOUR PERSONAL DATA
3.1 Contractual basis cf. Article 6.1.b in the General Data Protection Regulation.
3.2. Legitimate interests cf. Article 6.1.f in the General Data Protection Regulation
3.3. Consent, cf. Article 6.1.a in the General Data Protection Regulation
3.4. Legal obligations, cf. article 6.1.c in the General Data Protection
4. TRANSFER OF PERSONAL DATA
4.1. For us to be able to offer you our different services, it is necessary to share your personal information with our partners. All our partners are bound to treat your data with a sufficient level of protection. Some of our partners are independent “data controllers” while others are “data processors”.
Because of this, we share your information with the following categories of partners:
5. TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES
5.1. Some of our partners process your data outside EU. In these situations, we always make sure, that your personal information is secured a sufficient level of protection:
6. FOR HOW LONG DO WE STORE YOUR DATA
6.1. We only store your data for as long as it is necessary in order to fulfill the purpose for which it was collected or to comply with legal requirements, e.g. legislation of accounting in the countries in which we operate. When this is no longer the case, the information is deleted.
You can also ask us to delete personal information, that we have recorded about you. We will respond to your request within 14 days, unless we are legally required to keep the information or if the information is relevant in an upcoming or pending case/dispute.
7. YOUR RIGHTS
7.1 Subject to the conditions set out in the personal data protection act, you are entitled to enjoy the following rights:
Please note, that the rights are not absolute as they should be balanced against legal obligations and LL Group’s legitimate interests.
Furthermore, you have the right to fila a complaint with the competent supervisory authority, which in the case for LL Group is “The Danish Data Protection Agency”. More information can be found here: www.datatilsynet.dk
Please contact [email protected] if you want to use your rights.
8. RIVISION OF OUR PRIVACY NOTICE
8.1. We keep our privacy notice under regular review and the notice may be subject to changes from time to time. The date of the latest revision of the privacy notice can be found on the bottom of this page. Any new modified or amended privacy notice will apply as per the revision date. Therefore, we encourage you to periodically review this statement to be informed about how we are protecting your information.
Revision date: 04.08.2020