15 ML / 0.51 FL.OZ
A repairing lip cream with fresh mint, quickly absorbed to leave lips soft, plumped, and hydrated, diminishing the appearance of fine lines.
Get it in time for Christmas
I just bought my lip repair. It comes out in small lumps and when I’m done removing the lumps and flakes on my lips, there’s no product on my lips. I’m sure I’m just unlucky, but still annoying:(
Hi dear Sarah
Thank you for taking the time to share your feedback on our Lip Repair.
We sincerely apologize for the unfortunate experience you've had, and we completely understand your frustration.
Similar issues have occured with this specific product due to inadequate blending during manufacturing or/and inaccurate temperature control in the formula mixing process. As a result, the balm may not have a homogenous texture, falling short of the quality we aim to deliver.
We've removed all Lip Repairs from batches with this issue, but if you purchased the product from one of our retailers, it's possible they overlooked withdrawing the affected products and you may have been unlucky to receive a product with a production faulty. Rest assured, the product hasn't gone bad, and you can still use it by warming it up in the palm of your hands before application.
While not ideal, we apologize for any inconvenience. We kindly ask you to reach out to our customer service at email@example.com with your request and order number, and we'll work on finding a suitable solution for you so you can have a positive experience with this product, that can truly give some impressive results.
Bought it for my children It works magic specially in the winter. It instantly repairs cracked lips.
Thank you so much for your review on our Lip Repair. We are thrilled to hear about the effect it has had, and that you have experience instant repair on dry and cracked lips.
Lots of love, Sofie Team woods_