Frequently asked questions
Are your products cruelty-free and vegan?
Besides our Lip Repair, which contains natural bee wax, allour products are vegan. This means that they are free from genetically modified organisms, animal ingredients, and animal byproducts. Our products are also cruelty-free, as we do not test on animals.The ingredients used in woods_ copenhagen are derived from natural plants, herbs, and berries full of vitamins, anti-aging actives, and essential omegas.
Are your products safe to use during pregnancy and nursing?
Yes, our products are safe to use during pregnancy and nursing. However, it is not recommended to use products containing perfumes, AHA/BHA, and retinol during pregnancy and nursing – below is a list of products that are safe to use.
Are the perfumes in your products natural and safe?
Yes, the perfumes in our products are natural and safe to use. We use a very small amount of natural scent, like essential oils in our products. Be aware that although essential oils are natural, they can still irritate some skin types. We do have some products without any natural fragrances – below, you can find a list of products with no perfume.
How do I determine my skin type?
If you are unsure about what your skin type is and what products to purchase, you can try our skincare quiz by following this link: Skincare Quiz
Based on your results, we will recommend a personalized routine that matches your skin type and concerns.
I have a gift card or a discount code – how can I use it?
If you have a gift card or discount code you want to use on your order, you can do so when you go to “checkout”. Here, you can fill out your information and at the right, you will see a “Gift card or discount code” column – simply type the code in here and press “apply”.
How do I know that my order is placed and is being processed?
You will receive a confirmation mail after you place your order. That way, you will know that we have received your order and are processing it.
How can I track my order?
You will receive a Track and Trace number upon shipment. The shipment is delivered by GLS, UPS, DHL, or PostNord.
I placed the wrong order – what do I do?
If you have placed the wrong order, you can always try to send us an e-mail, and we can cancel your order. However, we pack until 3 pm CET on weekdays, so if you place a wrong order after 3 pm, your order has already been shipped, meaning you unfortunately must wait until you receive the order and then return it to us.
I have received the wrong order - what do I do?
If you have received the wrong order, please contact us, and inform us about it. You must then return the order and place a new order.
I am experiencing a technical problem, who should I contact?
If you are experiencing technical problems on our website, please send an e-mail to email@example.com and we will assist you.
My order has not arrived yet – can you tell me where is it?
You will receive a tracking number upon shipment so you can follow and locate your package. You are also welcome to contact us, and we can track your order for you.
My order was not at the parcel shop – what should I do?
If your order is not at the parcel shop, it is because the maximum days allowed to keep your package have expired, and your package is on its way back to us. You can place a new order, and you will receive your refund upon return of the package.
How do I return my order?
If you want to return an order, please send us a request at firstname.lastname@example.org with your order number, and we will send you a return label. You must ensure that the products are properly packed, and that they are in the same condition as they were received when returning them.
The product(s) I received are broken/defect - what do I do?
If the products you have received sufferfrom a defect or are broken, please contact our customer service at email@example.com address the issue and send a picture of the products that are defect. If you can already ascertain the defect at the time the carrier delivers the order, you should refuse to receive the product.
What is your return policy?
You have the right to cancel the agreement of a purchase without justification within 30 days of the date on which you have come in physical possession of the products. Furthermore, the products must be in the same condition as when you received it. We offer free returns on the product(s) within 30 days.
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